Monday, 26 March 2018

LEADERSHIP INTERVIEW: An exploration on leadership style

[This article was revised and edited on 2nd May, 2018]



I interviewed my Head of School who also has the dual roles of Counselling Course Co-ordinator and tutor, over a coffee. The educational environment is very complex due to the many interconnected layers, and the dynamic ebb and flow of students undergoing significant change as they learn.  This environment is an intermingling of academic and experiential learning with students at varying stages of growth.

I added an extra question to my questionnaire about what supported this leader to do his job well, as I feel this is very important. I admire his ability to hold what can be challenging situations, in a way that is gentle, calm, and measured, as well as his ability to laugh and hold himself lightly. 

Q:  What has been your trajectory to the position you now hold?
A:  I was in a clinical position in youth mental health and my focus was on clinical work. I had no intention of becoming a leader and didn’t really think it was something that would suit me. There was a restructuring of the sector and I became a Team Leader overseeing the youth mental health workers and the children’s sector. This was my first leadership position and I was there for 4 years. Another restructure meant I became a Service Manager overseeing both the youth mental health and the alcohol and drug sectors, among others. It was a 7 day a week service. I was also involved with developing programmes with the DHB. I came to the College from there after being approached about the position. I don’t have a teaching background so it’s been a big learning curve.

Q: What is your philosophy about leadership?
A: My main focus is on the staff as well as the students. It’s about empowering others to make their own decisions, but I’ll make the call if I need to. I like to get alongside people. Team culture is important and keeping the fun and learning in there, so people are being enriched in their job. It’s about passion and desire, and having a “good fit” for the role and the team. I like to check in and collaborate, but I also have to retain the responsibility. Perhaps the word is perspectivism. And it’s important to me to be real.

Q: Do you have a role model of ‘great leadership’?
A: It’s a conglomerate really. My Grandfather is the first person I think of. I’ve internalised his personal attributes. Then my clinical supervisor who taught me about boundaries and professional relationships. And my clinical manager who taught me the importance of self-care and about being genuine.

Q: What are your greatest challenges in this role?
A: The teaching part! Learning the tutor role has been difficult.  Also, managing my resources and balancing the roles of tutor, Course Co-ordinator and Head of School while putting the students first. It’s a case of dual roles and relationships. Also keeping the connection with part-time staff strong. Oh, and I also need to fit some research in there…

Q: What about your greatest rewards in this position?
A: It’s the opportunity to carry the torch of psychotherapeutic knowledge and culture in a very unique environment. And being around like-minded people.

Q: What supports you to do your job well?
The people. A positive team culture, and a supportive senior manager. He empowers me. We’re similar people and he's very understanding. It’s the understanding environment, and a sense of freedom too. This job offers a different level of intensity from my previous employment. A crisis isn’t about life and death here. It helps me to recognise the level of risk within this framework. And this job aligns with my own personal values. 

This leader demonstrates a mixture of the leadership types across the three styles of leadership below: Transformative, Distributed, and Instructional. The traits observed through the interview, and my experience of working alongside him, are highlighted.

Characteristics of Transformative, Distributed, and Instructional Leadership
Transformative Leadership is about the . . .
Distributed Leadership is about the . . .
Instructional Leadership is about . . .
· Belief that leadership can occur at all levels by any individual
· Sense of responsibility for growing and developing new leaders (known as individualized consideration)
· The belief that inspiring others to accomplish more than they thought possible—through support, mentoring, coaching, and serving as role models (known as idealized influence)
· Development of relationships that are interdependent so people are responsible to each other
· Empowerment of others by aligning the goals and objectives of leaders, followers, and the organization
· Motivation and involvement through good communication, meaningful challenges, encouragement of creative solutions, and a team spirit (known as inspirational motivation)
· Respect for diversity and value of individual differences
· Interactions among individuals vs. independence of one leader; collegiality
· Shared practices and responsibilities that rest with multiple formal and informal leaders
· Reciprocal and interdependent nature of coordinated and collaborative interactions among a network of leaders, followers, and situations
· Focus on the practices of leading vs. the roles or responsibilities of individuals
· Routines, tools, and structures that define and/or are defined by the practices of leaders for different settings, situations, or purposes vs. fixed routines or structures
· Understanding that expertise is distributed across many people in a school, not just a few
· Understanding that distributed leadership requires a systems-thinking approach
· Envisioning ways teachers and the school can best work together to increase student learning
· Believing that student learning is contingent on what teachers and leaders accomplish, or do not accomplish, together through shared leadership
· Understanding the need for dialogue and listening to both student and teacher voices
· Collaborating to establish a vision and clear objectives for teaching and learning
· Wanting to be an agent of change
· Using classroom observations and PD to focus on increasing student learning
· Using assessments to evaluate the success of everyone’s efforts
· Creating a strong academic learning culture, high expectations for students, and an environment where teachers and students view errors as learning opportunities
· Maintaining a school environment that is conducive to learning and free of disruptions
Levin, B. B., & Schrum, L. (2017). Every Teacher a Leader: Developing the Needed Dispositions, Knowledge, and Skills for Teacher Leadership.  Thousand Oaks, CA: Corwin Press.


It seems challenging to try and label a leader as having a particular style of leadership, as most people don’t tend to fit neatly into boxes, as much as we would like them to.  In exploring leadership a little more, especially in terms of leadership in complex environments, I looked at Keith Morrison’s “School Leadership and Complexity Theory”. Morrison stresses the importance of the “self-organisation” of the school system, and this is done through the interaction of a number of elements, one of which is particularly pertinent to our educational context: the need to develop a person-centred school (Morrison, 2002). Because our counselling degree has a foundational base of Person-Centred Theory, this principle is of significant importance as the leadership is then modelled, to staff and students alike, what is being taught. This point is reflected in the leader’s comment that his main focus “is on the staff as well as the students”.

According to Morrison's leadership and complexity theory, organisations that move towards greater complexity and emergent higher order, tend to be self-organised, humanistic, open and evolving (Morrison, 2002). These systems offer empowerment, have distributed leadership and are relationship driven. It is a rich environment with high-order creative thinking and offers informative feedback. All these qualities are properties that are taught in the process of counsellor training.

Furthermore, Davis’ “Spinning Innovation Leadership Model” also presents a model of dynamic educational leadership that promotes a number of processes which are underpinned by authentic relationships and motivated by inquiry-based practice (Davis, 2018). The processes include shared vision and values, trust in people and process, and freedom to innovate with collective responsibility. These processes, and the authentic relationships (or what we would call congruency) are also fundamental aspects of the counselling school.  While I would also include future-focused expectations, this is a subjective process. Davis’ model views future-focused expectations in terms of digital technology implementation, whereas at our college it would be more towards deeper relational training techniques for an ever-increasing depersonalised society.

In conclusion, I feel the leader I interviewed demonstrates most of the emergent higher-order properties as outlined by Morrison. Many of these properties are part of the counsellor training, which has a focus on encouraging students to move towards self-actualisation. I enjoyed the interview and getting to understand more deeply how he ‘leads’ our team and the college. 



References

Davis, N. (2018). Digital technologies and change in education: The Arena framework. 
      New York: Routledge.
Levin, B. B., & Schrum, L. (2017). Every Teacher a Leader: Developing the Needed 
      Dispositions, Knowledge, and Skills for Teacher Leadership.  Thousand Oaks, CA: 
      Corwin Press.
Morrison, K. (2002). School leadership and complexity theory. New York: Routledge

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Saturday, 3 March 2018

Using the Arena Framework To Explore Integrating Technology-Based Online Learning In A Relational-Based Learning Environment

[This article was revised and edited on 2nd May, 2018]

Our counsellor training has a foundation of Person-Centred theory, whereby the quality of the relationship is paramount. By modelling the process, tutors support and train students, by means of experiential learning, alongside theory and practice.  Training is best done in relationship whereby the tutor and students connect on a level that is difficult to achieve through technology.

According to Michael Barber, Katelyn Donnelly and Saad Rizvi, tertiary institutions need to look closely at how they are educating students in order to maintain relevance in a rapidly evolving educational environment (Barber et. al., 2013). Namely, the competition for global learning. How might we, as a Counselling College, explore our own relevance with this in mind? And how might this impact our students?

There is an underlying theme for students who undertake our counsellor training, and that is one of growth and change. From the very beginning, thoughts, views, and assumptions are questioned and challenged. Over time, students begin to throw off old ways of thinking and behaving and learn new ways of being. This is a challenging process and could be likened to shedding layers, where the old layer flakes away to reveal the new, and often fragile, layer beneath. Since the time of the ancient Egyptians and Greeks, the process of transformation has been compared to the process of metamorphosis, such as the caterpillar transforming into a butterfly (Metzner, 1980).

This analogy fits well within Davis' Arena framework which is based on the concept of an evolving ecology (Davis, 2018).  The Arena views change from a broad perspective, taking into account all the varying members of the ecosystem, their stages of change and development, and their impact on all the interconnected living matter, and nonliving matter, from the immediate vicinity right through to the complete ecosphere. This is an excellent lens through which to view the process of the students’ experiences within the college.  Experiences which greatly impact their own process, their family/home environments (and work), their tutors and classmates, their success, and essentially humanity as a whole. As Ralph Metzner suggests,

"To a considerable degree the evolution of society or of humanity is anchored in and depends upon the evolution of individuals" (Metzner, 1980, p. 47).

As a training institute, it is important that we have strong systems and supports in place so that we can offer a stable foundation on which the students can adapt, evolve, and change.  This is an on-going process for each student and the tutors who work with them, and which often creates anxiety and a sense of fragility for students. 

Often, students arrive at College having been at least fifteen years out of the education system (some up to 40 years), some enrol with limited computer skills and high levels of anxiety. Many will have experienced trauma, pain and suffering, and some will have the remnants of Post-Traumatic Stress Disorder and its associated symptoms. 

They are required to get 'their heads around' understanding how the College’s Learning Management System operates, learn to use the EBSCO database, create PowerPoints, and start recording trainee counselling sessions.  At the same time, they are adjusting to a new environment, different tutors, classmates, and essays.

Because most students are mature adults they often have dependent children and/or teens, and some have older parents. Many hold down part-time jobs, and others may not have support in terms of a partner/spouse; and some may have limited means, such as a lack of finances or transport. The stress levels are often exceptionally high, and ICT is frequently an area that can trigger a sense of overwhelm and helplessness.

The diagrams below (adapted from Davis, 2018), demonstrate the ecosystem of the counselling course. This is embedded in the ecosystems of the training institute, local community, country, and finally, global ecosphere. Overlaying these are two co-existing and dynamic ecosystems, digital technology, and counsellor training (which encompasses a number of external influences such as professional associations and stakeholders). Both these systems influence, and are influenced by, the various members of the counselling course ecosystem.

Diagram 2 demonstrates the students' ecosystem which is a continuous flow of change and growth, along with the influences of technology and external stakeholders. All these systems are co-evolving and interrelated.

Using the Arena framework allows me to 'zoom in' and take into account the complex ecosystems of the students, as well as those of the tutors who support them. At the same time, I can 'zoom out' and assess the influences across the various ecozones and ecosphere within which we are embedded. 

I have tried to keep the students’ ecosystem to the forefront as I begin my exploration of the impact of digital technology within our Counselling School environment, and balance this with the thought-provoking views as outlined by Barber and colleagues (Barber et. al., 2013). If we, as a College, are to move ahead with the times, how might we find a way forward in integrating digital technology (and possibly distance students) without compromising the quality of our relationship-based training?


A clear understanding of the pressures students face, and of the influences of digital technology and external stakeholders is going to be paramount to knowing how technology can support (or hinder) the success of both students and the College. And of course, that success will be dependent on turning out counsellors who are solid, dependable, self-aware and safe, no matter where they are on the globe.


Diagram 1 – Digital Technology in a Counselling School Environment





Diagram 2 – Student Ecosystem Within a Counselling School Environment



KEY:
Personnel
S              Student(s)
TT           Tutors for Counselling Course
CC           Course Co-ordinator / Head of School
P              College Principal
ED           Executive Director

Technology
ICT          Information and Communications Technology
LMS        Learning Management System
SMS        Student Management System
EBSCO   Database system

Professional Associations
NZQA     NZ Qualifications Authority
NZAC     NZ Association of Counsellors


References:
Barber, M., Donnelly, K., & Rizvi, S. (2013). An avalanche is coming: Higher education and the revolution ahead. Retrieved 03 March, 2018, from IPPR: https://www.ippr.org/publications/an-avalanche-is-coming-higher-education-and-the-revolution-ahead
Davis, N. (2018). Digital technologies and change in education: The Arena framework. New York: Routledge.

Metzner, R. (1980). Ten classical metaphors of self-transformation. The Journal of Transpersonal Psychology, 12 (1), 47-62.


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